Pet Sensitivity FAQs | Test My Pets Questions Answered

Faqs

Your Questions Answered

Need more information on our tests or service? Take a look at the frequently asked questions (faqs) first to see learn more.

How do I take a sample of hair/fur?

Brush the hair/fur to reveal the skin/root area with a clean brush if possible. Take the sample 3-5 hairs from the brush ensuring there is a root attached. Enclose the sample in a sealed, labelled, plastic bag.

Can I send my sample if the fur is treated?
Yes, the test is completed on the composition of the sample so treatments will have no effect on the result.
How much hair/fur is required for a sample?

3-5 strands individual strands of hair is required from anywhere on the animal.

Can pets with short hair complete the test?

Hair samples do not have to be long as we can test hair from any part of the animal.

How do I order a test?

Tests can be ordered online through this website using our secure payment processing. Simply select the test right for your animal(s), add to the cart and follow the secure payment process.

Are there any additional fees?

The only additional cost is the amount you will have to pay in postage to return your sample. Ensure the correct postage amount has been paid as we are not liable for any extra charges.

Where are your laboratories?

Testing is processed worldwide, however, our primary testing facility is in the UK as part of a custom-built allergy and intolerance laboratory. We use postal hubs to ensure the sample reaches us safely. Once the sample has been received at our testing facility you will receive your results within 7 working days.

Where are the tests completed?

Test are completed in our laboratory facilities which all follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies such as ours.

What is the accreditation of the testing equipment?

Bruce Copen Laboratories follow a quality management system in accordance with EN ISO 13485: 2003 + AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC

What is Bioresonance?

Bioresonance therapy is a complementary medicine (CAM) using a device that captures and diagnoses electromagnetic signals coming from the body. Developed in the 1970’s by a team of medical doctors and bio-physicists, these devices are in regular use throughout Europe and the world.

What is the accreditation of the testing equipment?

Bruce Copen Laboratories follow a quality management system in accordance with EN ISO 13485: 2003 + AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC

What if i'm not satisfied?

If you are not satisfied with any of our services, please contact us directly via email or live chat as soon as possible in order to assist you in resolving any issues. We have a 100% customer satisfaction guarantee.

Four Simple Steps

ONE

Buy securely

TWO

Send a sample

THREE

Receive results

FOUR

Make changes

ONE

Buy securely

TWO

Send your sample

THREE

Receive results

FOUR

Make changes

Our
Plus
Tests

Our Plus Tests

Understanding your animal's health and wellbeing is key to its happiness, so it's important to identify any issues quickly.

Use the Plus test designed to give you the most comprehensive pet results at great value for money.

Our Standard Tests

A pet living with symptoms where you don't know the possible cause can affect its overall wellbeing and happiness.

Take the first steps to understand more about your animal with one of our Standard tests.

What Other Pet Owners Say

Cam had been off his food for months and in the last few weeks developed a rash on his legs. We've taken several foods he ate a lot off the menu and he's already improving.

Cam's owner from Kinsale

Easy to understand and helpful team. We're hopeful that Lucky continues to improve.

Lucky's owner from Sligo

Really fast results and a detailed report of the findings. The whole process was simple and gave us some interesting answers.
Maisey's owner from Dublin

Trent has had all manner of tests and diagnoses. This really has worked and made him more energetic and happy. Thank you!
Trent's owner from Killarney

The Global Sciences App

 

Download our free app on Android and Apple

  • Get your pets results faster direct to your mobile or tablet.
  • Receive up-to-date allergen warnings from the biggest products.
  • Take the results on-the-go so your pet can eat safely.

 

The Global Sciences App

 

Download our free app on Android and Apple

  • Get your pets results faster direct to your mobile or tablet.
  • Receive up-to-date allergen warnings from the biggest products.
  • Take the results on-the-go so your pet can eat safely.