When your pet’s sensitivity report arrives, give yourself a little time to read it alongside your order details and the information supplied with it. You do not need to decide on every next step immediately. Start by checking what you ordered, noting the sections and writing down anything you would like clarified.
We recommend using your results as a starting point and a guide. Speak to your vet before making significant or prolonged changes to your pet’s diet.
Start with the right pet and order
Keep your order confirmation nearby as you read. Check that you are looking at the results for the correct pet and the test level you purchased. If you ordered for more than one animal, save each report separately with that pet’s name so it is easy to find again.
If something does not appear to match your order, contact the help team before trying to interpret it. A useful enquiry includes your order number, your pet’s name and the part you would like checked. Use the private support channel for these details.
Check which test level you selected
Test My Pets offers four levels: Standard covers 300 items, Plus 400, Ultimate 500 and Optimum 1,000. Read the item list for your pet and chosen level when checking what is included. The number of items describes coverage; it is not a score for your pet.
You can use our comparison of Standard, Plus, Ultimate and Optimum to revisit the differences. For a question about an individual item, refer to its wording in your report and ask the team if you need clarification.
Note the wording you want clarified
Write down any term or description you do not understand, keeping its exact wording and page number so the support team can answer the right question. If two sections appear to give different explanations, include both in your enquiry.
It can help to make a short note with three headings:
- What I understand from the report.
- What I would like the team to explain.
- What I would like to discuss with my vet.
This keeps questions about the service separate from decisions about your pet’s ongoing care. The report is a starting point for consideration, rather than a diagnosis or proof that an item caused a particular symptom.
Put everyday observations alongside the results
Your own notes can add useful context to a conversation. Record what your pet normally eats, including treats and extras, and any changes you have noticed. Include dates where you know them; mark an estimate as an estimate.
If you already keep a diary, bring it with you when discussing your pet’s diet or routine. Our food and symptom diary guide includes a simple entry you can copy. If not, a short note is enough to start. You do not need to reconstruct months of detail from memory or change several things at once simply to make the notes more complete.
Make your questions specific
A clear question is easier to answer than a general request to explain everything. For example:
- “I ordered this test level. Where can I check its full item list?”
- “Could you explain what this wording means in my report?”
- “I have reports for two pets. Could you help me confirm which is which?”
- “What information should I take to my vet before considering a substantial dietary change?”
Many questions about your order, report wording or the Test My Pets service can be answered by Atlas, our 24/7 AI assistant. If your question is more complicated, a member of our customer service team will get back to you as soon as they can. Visit our help centre to get help.
For decisions about your pet’s health and diet, discuss the report alongside your observations with your vet.
Keep a copy you can return to
Save the report and your questions together. That gives you one place to return to if you contact the team or discuss your pet’s routine at an appointment. The aim is a clear understanding of your results and a considered next step suited to your pet.
Still waiting for your report? Our guide to what happens after ordering explains the sample process.